What is a Customer Management System (CMS)? | Webinar w/ Nick May and Estimate Rocket - Pro Painter Network

What is a Customer Management System (CMS)? | Webinar w/ Nick May and Estimate Rocket

Customer Management Systems (CMS) vs. Customer Relationship Managers (CRM)

What’s the difference? Why bother distinguishing between the two?

Well, as Nick talked about in our webinar Wednesday night (watch the full video below for a limited time), the difference is how we use it and what it’s used for. CRM’s tend to have a focus on driving sales and marketing. Big, big databases of leads and contacts, precise control over how you’re marketing and communicating with people, and maybe some light task management.

A CMS, on the other hand, empowers you to handle the day-to-day management of clients and accounts. And ones built for paint contracting (or similar industries), like Estimate Rocket, will do a much better job of providing functionality and features that make it easier for us to, quite literally, manage our customers.

webinar slide labelled customer management system with bullet points referring to managing contacts, creating estimate, and storing customer information
Slide from "What is a Customer Management System?" webinar

What else can a Customer Management System do?

The fact is, any CMS worth its salt should be able to provide broad and deep functionality relevant to your paint contracting business. Functionality that includes (but isn’t at all limited to) things like:

  • Managing customer contacts
  • Creating estimates and invoices
  • Job tracking
  • Integrations with your accounting or bookkeeping softwares
  • Calendar management
  • Analytics and reporting
  • Storing relevant customer information

How do I choose a Customer Management System?

Walls By Design (and now Pro Painter Network) swear by Estimate Rocket. As you know, sometimes in business you just have to try things out and learn hard lessons over time. Well Walls By Design and Nick May definitely had their fair share of learning hard lessons. And the fact of the matter is that it can be hard to tell what someone needs most without walking a mile in their shoes.

What we can say is that our confidence in Estimate Rocket was hard won and well-earned. Over the years, they’ve demonstrated an interest and passion in supporting their customers and continuing to develop their platform in ways that truly improve lives and businesses.

Ultimately, take a long, hard look at your needs. Investigate some options. But also watch our “What is a Customer Management System?” webinar!

We talk about all of this stuff without getting too deep. And it’s a great opportunity to hear from a successful paint contractor who’s walked a mile in your shoes and from the folks who’re trying to make that walk easier.

Full Webinar: What is a Customer Management System?

This content is available to Pro Painter Network members. Please login to view.

Join us for our next webinar!

Getting Ready for Winter
You’re busy now, but winter is coming. Are you ready?

Hosted by Nick May (PPN & iMay Media)
w/ guests TBA
Wednesday, September 15th @ 7P/MT

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